I build teams whose designs and creativity change the way we interact with products and services in the future. Throughout my career, I’ve demonstrated proven leadership and management abilities across disciplines and industries with a focus on user experience design and program development.

Experience

Senior discipline leadership at 10up who provides web strategy, design, and build services for enterprise customers.

• Created the User Experience Design discipline and design processes at 10up, and helped manage 10up growth from eight to over 200 employees.
• Focus on employee growth by coaching them using a competency framework I designed. Allows designers to self-evaluate performance, set goals, and evaluate progress toward promotion opportunities.
• Through research and workshops, I design solutions to business challenges and establish long-term partnerships.
• Designed recruiting tools to reduce implicit bias and reduce candidate-fit risk for more equity in hiring and to reduce turnover.
• Assist with sales and oversee execution of design projects. I work directly with stakeholders Fortune 500 companies such as Microsoft, Google, and Merck as well as startups and smaller organizations.
• Meet regularly with visual design, project management, and engineering leaders to gather input on team performance.

Answer and route all incoming 911 and non-emergency calls, dispatch police officers.

• Prioritized and assigned work to police resources in a mission-critical position.
• Facilitated training on upgrades to computer-aided dispatch system, and ensuring seamless system switchover.
• Coordinated development and roll-out of a dispatch intranet.

Education